Complaints
Draft — pending legal review
A lawyer has not reviewed this text yet. It may change before the service opens.
How to complain
Write to [not yet set] and say what happened. A person, not an automated system, handles every complaint.
Your reference number
We confirm that we received your complaint and give you a reference number, for example VRZ-2026-00001. Please quote it in any follow-up.
When we answer
Support hours are Monday to Friday, 10:00 to 18:00 (Madrid time), in English, Spanish and Catalan. You get a written answer within one month.
What we can help with
We handle complaints about Veraz itself: the site, bookings and logistics. Questions about your own case or procedure go to the gestoría or the official source; we cannot give legal advice.
If you are not satisfied
You can also contact the Catalan Consumer Agency: consum.gencat.cat (opens in a new tab)